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When you buy a product or service from a business that's a member of the National Kitchen & Bath Association, you know that company has agreed to be bound by the NKBA's code of professional conduct, which requires that the company will:
  1. Conduct its business in a manner that's honorable and fair to customers.
  2. Avoid conflicts of interest by accepting payment from only one party in a transaction, except with the express consent of all parties.
  3. Never make false or misleading statements to consumers, employees, or other businesses.
  4. Disclose all interest charges and other fees to consumers up front.
  5. Help customers to understand and receive all the products and services entitled to them in the sales agreement.
  6. Offer services without prejudice to age, color, national origin, religion, sexual orientation, marital status, handicap, or veteran status.
  7. Refrain from using any questionable methods of soliciting business.
  8. Cooperate with other industry members for the good of the customer.
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